Scams | ACCC - Australian Competition and Consumer Commission
Types of scams. The most well-known scams that you may come across include: Dating and romance: The scammer creates a fake profile to lure you into a relationship, then asks you for …
Where to go for consumer help | ACCC
Small claims courts and tribunals. Each state has a small claims court or tribunal that hears cases about consumer issues. You may be entitled to take your complaint to your local state and …
Warranties | ACCC - Australian Competition and Consumer …
How warranties and consumer rights are connected Consumer guarantees are automatic and can't be negotiated away. Consumers have basic rights, known as consumer guarantees, …
Contacting a business to fix a problem | ACCC
Childcare inquiry 2023; Digital platform services inquiry 2020-25; Electricity market monitoring inquiry 2018-25; Gas inquiry 2017-30; Regional mobile infrastructure inquiry 2022-23
Problem with a product or service you bought | ACCC
Childcare inquiry 2023; Digital platform services inquiry 2020-25; Electricity market monitoring inquiry 2018-25; Gas inquiry 2017-30; Regional mobile infrastructure inquiry 2022-23
Consumer rights and guarantees | ACCC
Under consumer law, businesses must meet a set of basic consumer rights known as consumer guarantees when they sell products or services. A business can be a consumer too, and these …
Australia Post - letter pricing 2024 | ACCC
On 12 November 2024, Australia Post provided the ACCC with a public draft price notification proposing to increase the price of reserved ordinary letters delivered at the regular timetable …
Fines and penalties | ACCC
Penalty amount. For some breaches, the calculation of the maximum monetary amount of a penalty is determined by reference to ‘penalty units’. The value of a penalty unit is prescribed …
Repair, replace, refund, cancel | ACCC
Consumer rights when buying products and services Rights when consumer guarantees aren’t met. Consumers are entitled to a solution of a repair, replacement or refund if a product or …
Report a consumer issue | ACCC
Help us spot issues affecting Australians by making a report. Use this form to report a business that may be doing the wrong thing under the Competition and Consumer Act 2010.