The Department for Work and Pensions (DWP) has been urged to improve its communication after an investigation by the ...

The Parliamentary and Health Service Ombudsman has called for the UK Government to make sure its communication with the ...

The DWP has been urged to make sure its communication with the public is 'always fair, clear, and consistent' following an ...

The Parliamentary and Health Service Ombudsman has found that the DWP took eight years to inform a Brit about a change to his ...

The Parliamentary and Health Service Ombudsman has called on the UK Government to ensure its communication with the public is ...

The PHSO found that the DWP took eight years to inform a British ex-pat about a change to his State Pension that would leave him £3,000 a year worse off and is now urging the UK Government to make ...

State pensioners could be owed a payout after a Department for Work and Pensions ( DWP ) change left some £3k worse off.

Following a probe by the Parliamentary and Health Service Ombudsman (PHSO), thousands of older individuals could be entitled to State Pension compensation from the Department for Work and Pensions ...

Following an investigation by the Parliamentary and Health Service Ombudsman (PHSO), thousands of older individuals might be entitled to a payout related to their State Pension from the Department ...

Rebecca Hilsenrath, Parliamentary and Health Service Ombudsman, said: “Poor communication from Government departments damages trust in public services. “DWP has a history of failing to ...

Thousands of senior citizens may be entitled to a back payment concerning their State Pension, prompted by an inquiry from the Parliamentary and Health Service Ombudsman (PHSO). This probe by the ...