It's been just over a year since Chipotle's former CEO Brian Niccol became CEO of Starbucks, promising to refocus the struggling brand. There are signs that new customer service initiatives are ...

He was thrust into one of industry’s highest-profile jobs in the middle of a shaky economy, but has been preparing for this ...

A few years later, after Schultz convinced Starbucks’s owners to sell him the company, the new owner attempted to build that same type of connection here in the U.S. To do so, Schultz knew he had to ...

Brian Niccol leads Starbucks’ turnaround with a focus on efficiency and customer experience. Spencer Platt/Getty Images Starbucks kicks off its annual Red Cup Day today (Nov. 13), marking the start of ...