Major telecommunications carriers are phasing out “POTS” — the copper-wire, analog “plain old telephone system” many businesses still use. And with CDC data showing that only about 23 percent of U.S.

Money-back guarantees come with pros and cons, so it's important to evaluate both sides before implementing such a policy. While businesses are always on the lookout for ways to increase lead ...

When you enter a business partnership, it’s easy to get swept up in the possibilities of your new venture and overlook the chance that the partnership may not work out. Establishing a business ...

A business.com editor verified this analysis to ensure it meets our standards for accuracy, expertise and integrity. Starting a business involves much more than coming up with a great idea. You’ll ...

Successful outbound telemarketing requires skilled, nuanced communication. You must represent your brand professionally and convey solutions that address your potential customers’ pain points with the ...

A surprising number of small businesses still operate on a cash-only basis. Although cash-only businesses save money on credit card processing fees, the benefits of accepting multiple payment forms ...

In today’s fast-paced business environment, managing incoming calls efficiently can make the difference between delighted customers and lost opportunities. That’s where interactive voice response (IVR ...

Of your many responsibilities as a small business owner, ensuring that your employees’ pay is calculated accurately ranks near the top of the list. That includes withholding the correct amounts for ...

Reconciling a business bank account is the process of checking recorded transactions against those reflected on bank statements. From there, you’ll note which transactions aren’t reflected in both ...

Have you ever been given an application and instructed to run it on various computers and systems, only to realize that it wasn’t built for multiple hosts? After all, some apps are designed to be ...

A business.com editor verified this analysis to ensure it meets our standards for accuracy, expertise and integrity. Business.com earns commissions from some listed providers. Editorial Guidelines.

Employers need a clear picture of their team’s tasks, activities and progress, but tracking productivity can be a challenge. Some businesses use employee monitoring software to better understand ...