Mastering active listening can transform CX by building trust; it's a powerful conduit for enhancing customer satisfaction and loyalty. When it comes to customer experience (CX), active listening ...

Are you hearing or listening? Do you have functioning ears? How effective is your hearing? Do you possess the skills to improve your hearing? These questions are intriguing, and it’s sometimes ...

Research has shown a strong link between listening skills and leadership qualities, indicating that good listening skills improve interpersonal relationships and trust. Empirical research indicates ...

Are you a good listener at work? You might think you are because you put away distractions, stay quiet, and nod your head when someone is talking to you. You might even repeat back your conversation ...

The most expensive leadership mistake isn't a bad strategic decision—it's failing to listen effectively. Harvard Business School reports that when employees feel genuinely heard at work, they ...

For years, email, texting, and messaging apps have ruled how we communicate. But one timeless human skill—often neglected—is quickly becoming a true difference-maker in the digital age. Active ...

Despite what you might have heard in professional circles, money does not make the world go ‘round. What does make a difference, both in and out of the office, is good communication. It’s this key ...

The holiday season is upon us and while many anticipate exciting and uplifting times ahead, some are steeling themselves for a period of sadness, and still others, for a mixed bag of encounters. The ...

Most people can vividly remember a moment in their life when they felt very deeply heard and understood by another—perhaps by a friend or partner, therapist or teacher, family or community member. On ...

Active listening requires mastering many skills, including reading body language and tone of voice, maintaining your attention, and being aware of and controlling your emotional response. In this ...

C-suite leaders don't always know what's going on at the lower level of the organization. This is how they change that reality. New leaders fail if they don’t listen to their teams. Here’s a ...

Why authentic listening isn't about performing the right behaviors, but about genuine presence, how to move from parroting words to mirroring meaning, and transform conversations.