I was in the elevator heading up to my room at Hotel EMC2, a boutique hotel in downtown Chicago, when one of the hotel’s most popular staff members — Leo, a robotic butler — methodically cruised on in ...

Japan is known for technological innovation and hospitality, influencing new hotel trends. Michelle Gross spent 4 nights at Yotel Tokyo Ginza, a hotel that leverages robots and automation. She says ...

The hospitality industry has spent the past decade chasing efficiency. What it often lost along the way was the guest experience.

NEW YORK, April 10, 2025 /PRNewswire/ -- Facing ongoing labor shortages and rising consumer demands, the hospitality and food service sectors are increasingly turning to artificial intelligence ...

A video of a Chicago hotel's unique form of high-tech room service has gone viral on TikTok. The clip was shared by Sarah A. VanVactor (@gogettersaraha) and has had 4.6 million views since it was ...

A hotel that is managed almost entirely by robots. Robot hotels check people in via computer and provide towels, laundry and room service using mechanical robots. For emergencies and other services, ...

Guests at a science-themed hotel in Chicago are having fun with this futuristic amenity! If you love droids, you may wanna book a stay at Hotel EMC2 in the Windy City. Robots named Leo and Cleo ...