A recent event in my community was a reminder that most companies (and people) don’t know how to apologize—and that has repercussions. A restaurant opened nearby with the aim of serving the vegan ...

Everyone makes mistakes. That’s why a good apology is one of the most important tools in workplace communication. If you make a big mistake, consider the best way to apologize, whether to your boss, ...

Add Yahoo as a preferred source to see more of our stories on Google. When does an apology work best? Two experts explain why a simple "sorry" often does more harm than good - and how to do it better.

“It was just completely unprofessional of me. I let my emotions get the better of me. I absolutely regret what I said back then. ... I wanted to apologize and make sure she knew she absolutely ...

You messed up. Maybe you made your spouse cry, forgot about your kid’s basketball game, got caught in a lie — or worse. An apology is in order. What should you say? Our apologies are usually “woefully ...