Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. This article is more than 5 years old. Do companies that started as ...

A customer service team is often the face and first line of defense for a company. Customer interactions—good or bad—can make or break a company. It should therefore come as no surprise that decision ...

Indirect customer service includes all of the factors that can affect a customer's impression of your business, such as employee approachability, the design and cleanliness of your business and a ...