At 12 years old, customer service and experience expert Shep Hyken started his first business as a birthday party magician. It was then that his parents first instilled in him the importance of ...

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...

Buying a new car is like planning a wedding: stressful and expensive — and distracting from the day-to-day changes that are about to become your new normal. Data analytics firm J.D. Power tries to ...

Concept image for illustration of Key Customer Assessment Indicator or KPI. The CEO took the stage as the first PowerPoint slide appeared on the giant screen. "I am happy to announce we just received ...

Do you truly want to know how customers view your customer service (and can handle the truth)? If so, here’s a 10-point consultation that will help you do exactly that through improved customer survey ...

The American Customer Satisfaction Index’s (ACSI) annual Retail and Consumer Shipping Study for 2026 found that several ...

Las Vegas-based Allegiant Air is the third-best North American airline for customer satisfaction in the economy and basic economy category, trailing Delta Air Lines in second place and longtime leader ...

Are there too many customer surveys? Do they improve service? Or are they - as we suspect - annoying for everyone ...

The Metropolitan Transportation Authority (MTA) announced a record increase in subway customer satisfaction recorded in its ...

Joe Supan is a senior writer for CNET covering home technology, broadband, and moving. Prior to joining CNET, Joe led MyMove's moving coverage and reported on broadband policy, the digital divide, and ...

Across March, independent researchers will be knocking on doors and phoning Monash residents to gather feedback for our community satisfaction survey ...