Ask a handful of seasoned BlackBerry administrators about the most common smartphone-related help desk requests, and you’ll likely get very similar answers: device provisioning issues, e-mail latency, ...

I have seen the issues appear also. In some cases the handhelds roam out of service and do not re-connect without being bounced, or sometimes even need to send a test email to start receiving again.

(Reuters) - Law firms in the United States and Canada are exploring possible consumer lawsuits against Research In Motion Ltd for last week's BlackBerry outages, which for three days crippled email ...